Shipping Information

Return Policy

Return Policy
We guarantee that you will be completely satisfied with any gift purchased from Pastor Appreciation Gifts.com. This is a 100% guarantee. If for any reason you are not satisfied, please contact customer service at 866-478-7017, or email us @ returns@pastorappreciationgifts.com, and we will do whatever is necessary in order to resolve any issues you may have. You must contact us within 15 days of receiving your order. When you contact us, we will issue a return authorization number, and give specific return instructions. A refund will be credited back to your credit card, minus the original shipping charges (if applicable), or we will offer a replacement, free of charge. Note that we do not charge a restocking fee on returned items, and refund 100% of the retail price. The customer is responsible for the original shipping charge, if applicable. We will pay all shipping charges for the replacement item, and pay to have the item returned to us. We do require that you use the original shipping carton to ship the item back to us. If an item is received damaged in shipment, we will promptly ship a replacement free of charge, and pay for shipping the damaged product back to us.

Backorder Policy

Backorder Policy
Our policy is to ship all items as soon as available. If a product is not available immediately upon order, we will ship all available items, and email you with shipping information on the back-ordered items. In the event that an unusual delay in shipping one or more items occurs, we will personally contact you with this information, giving you anticipated shipping dates. We will make every attempt to see that your gift items are shipped with as minimal delay as possible. Should you wish to not wait for the item to become available, we offer you the option of a full refund of the back-ordered item's retail price, or an exchange for another item of the same price. Please email us at backorders@pastorappreciationgifts.com, or call customer service at 866-478-7017, in order to have us adjust your order for you.

Shipping Policies

Shipping Policies

At Pastor Appreciation Gifts.com, the price shown for each product includes all packaging, handling, and shipping charges, as will as personalization cost, if applicable. It is important to us that there are no “surprises” when you get to checkout. As you shop, the total amount in your shopping cart is shown in the left-hand column, and is immediately updated as you add products. You will know-exactly-what the final total of your purchase will be, as absolutely no fees or charges are added to your “total” shown. All orders normally ship within 3 days of order. In the event that a delay in shipping one or more items occurs, we will personally contact you with this information, giving you anticipated shipping dates. We will make every attempt to see that your gift items are shipped with as minimal delay as possible. Note that we will be glad to ship outside the continental United States. Please contact us at customerservice@pastorappreciationgifts.com for shipping information on orders shipping outside the continental United States, which includes orders shipping to Alaska and Hawaii.

WHY, PASTOR, WHY "PULPIT-TOP" PLAQUES

All of our "Pulpit-Top" Plaques are individually crafted and hand-made, and are ready to ship to you in 7 days, and we will ship them USPS. Please contact us at shipping@pastorappreciationgifts.com for shipping information on orders shipping outside the continental United States, which includes orders shipping to Alaska and Hawaii.

CALLIGRAPHY GIFTS

These will ship via USPS. The product price includes all packaging, handling, and shipping costs, as well as personalization costs, if applicable. Orders will normally ship within 2-3 days of order.

TRUE REFLECTIOINS ETCHED GLASS AND HOME DECOR

These will ship UPS ground. The product price includes all packaging, handling, and shipping costs, for all products shipped within the continental United States. Orders will normally ship within 3 days of order. Please contact us at shipping@pastorappreciationgifts.com for shipping information on orders shipping outside the continental United States, which includes orders shipping to Alaska and Hawaii. At this time, we are unable to ship our largest items outside of the continental United States:

* Tables

* Coat Racks

* Clocks

* 27"x35" rectangular mirrors

* 28" octagon mirrors.

Damaged Goods Policy

Damaged Goods Policy
If an item is received damaged in shipment, we will promptly ship a replacement free of charge, and pay for shipping the damaged product back to us. Please call our customer service department at 866-478-7017, or email us at returns@pastorappreciationgifts.com and we will issue a return authorization number, and give specific return instructions.
                                                                                                                         
 
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customerservice@pastorappreciationgifts.com