At Pastor Appreciation Gifts.com, the price shown for each product will normally include all packaging, handling, and shipping charges, as well as engraving and personalization cost, if applicable. The only exception is on rush orders of Pastor-Leadership Plaques, in which a special RUSH fee or special engraving fee is charged. Naturally, if RUSH shipping is required, we must add the additional shipping charge to your order. If any charges or fees are required, these charges are all added as you place your order, and any additional charge or fee is clearly described.

IMPORTANT NOTE REGARDING INTERNATIONAL SHIPPING:
We are so blessed to hear from dear friends all over the world.
However, at this time, we are unable to ship orders internationally, to countries outside the United States. We can still ship to US Territories, or APO/FPO Military addresses.
ALL PRICES ON OUR WEBSITE INCLUDE STANDARD SHIPPING CHARGES:
THE EXCEPTION IS AIR SHIPPING ON RUSH ORDERS.
WE MUST SHIP VIA USPS AIR ALL REGULAR ORDERS SHIPPING TO ALASKA, HAWAII, US TERRITORIES, AND APO/FPO MILITARY ADDRESSES
WE MUST CHARGE A FEE OF 19.95 FOR THESE AIR SHIPMENTS:
PLEASE NOTE THAT ON ALL ORDERS SHIPPING TO ALASKA, HAWAII,
US TERRITORIES, AND APO/FPO MILITARY ADDRESS, WE MUST CHARGE A 19.95 FEE, WHICH IS ADDED AS PART OF THE CHECK-OUT PROCESS  

It is important to us that there are no “surprises” when you get to checkout.

All orders normally ship within 5 business days of order. See our policy, below, pertaining to back orders. We will make every attempt to see that your gift items are shipped with as minimal delay as possible.

Our normal shipping method is UPS Ground. On occasion, we will ship via USPS, or a local carrier, to take advantage of a better shipping rate.

We will email you tracking information, as soon as your shipment is available for viewing within the carrier’s system.

NOTE: Understandably, our engraved, personalized products, such as Mini Pulpits or other Pastor-Leadership Plaques, require more time to prepare.

 

If any product requires any additional time to produce and ship, this information is always added to the particular product information.

We always ask that you order your engraved, personalized gifts as early as possible, so that shipping time via UPS Ground is never an issue, and this will save you any extra RUSH fees or special shipping charges.

Of course, if you have any concerns over shipping times, when a particular product will ship (if you are facing a deadline), or any other shipping/delivery time concern, just email us @ customerservice@pastorappreciationgifts.com

 

          Again, we encourage you to order as far in advance as possible, in order to avoid any additional charge for shipment.

 

Please contact us at shipping@pastorappreciationgifts.com for shipping information on orders shipping outside the continental United States, which includes orders shipping to Alaska and Hawaii. At this time, we are unable to ship our largest items outside of the continental United States:

* Tables

* Coat Racks

* Clocks

* 27"x35" rectangular mirrors

* 28" octagon mirrors.

If an item is received damaged in shipment, we will promptly ship a replacement free of charge, and we will pay for shipping the damaged product back to us. Please email us at returns@pastorappreciationgifts.com , or call our customer service department at 866-478-7017, and we will issue a return authorization number, and give specific return instructions.

Our policy is to ship all items as soon as available. If a product is not available immediately upon order, we will ship all available items, and email you with shipping information on the back-ordered items. In the event that an unusual delay in shipping one or more items occurs, we will personally contact you with this information, giving you anticipated shipping dates. We will make every attempt to see that your gift items are shipped with as minimal delay as possible. Should you wish to not wait for the item to become available, we offer you the option of a full refund of the back-ordered item's retail price, or an exchange for another item of the same price. Please email us at backorders@pastorappreciationgifts.com, or call customer service at 866-478-7017, in order to have us adjust your order for you.

We guarantee that you will be completely satisfied with any gift purchased from Pastor Appreciation Gifts.com. This is a 100% guarantee. If for any reason you are not satisfied, please email us @ returns@pastorappreciationgifts.com or contact customer service at 866-478-7017, and we will do whatever is necessary in order to resolve any issues you may have. You must contact us within 15 days of receiving your order. When you contact us, we will issue a return authorization number, and give specific return instructions. A refund will be credited back to your credit card, minus the original shipping charges (if applicable), or we will offer a replacement, free of charge. Note that we do not charge a restocking fee on returned items, and refund 100% of the retail price. The customer is responsible for the original shipping charge, if applicable. We will pay all shipping charges for the replacement item, and pay to have the item returned to us. We do require that you use the original shipping carton to ship the item back to us. If an item is received damaged in shipment, we will promptly ship a replacement free of charge, and pay for shipping the damaged product back to us.